1. Return Conditions
1.1. Return requests must be submitted within 03 days of purchase.
1.2. Products must be unused, in their original packaging, and include all labels.
1.3. Electronic products, including software, digital codes, in-game currency, and virtual items, are non-refundable and cannot be returned.
1.4. Returns are only accepted if the product is defective, incorrect, or damaged upon receipt.
2. Return Process
2.1. To initiate a return, contact our customer service in writing with your order details and reason for return.
2.2. Once your request is approved, we will provide detailed return instructions.
2.3. Customers are responsible for return shipping costs, except in cases where the product is faulty, incorrect, or damaged, in which case TopUpPoint.store will cover the shipping expenses.
3. Refunds
3.1. After receiving and inspecting the returned item, we will initiate a refund to your original payment method.
3.2. Refund processing times vary depending on your bank or payment provider and may take several business days.
4. Non-Returnable Items
We do not accept returns in the following cases:
The return request is made after 03 days from the purchase date.
The product has been used, tampered with, or damaged by the customer.
The product is an electronic item, including software, digital codes, or in-game items.
If topuppoint.store is acquired or merged with another company, your data may be transferred to the new entity.
5. Customer Support
Our customer service team is available to assist you with return requests and any concerns you may have.
For further assistance, please contact us—we’re happy to help!