1. Customer Support for Payment and Delivery Issues
If customers face any payment or delivery problems, they can reach out for help in two ways:
24-hour online customer service – This means a live support team is available all day, every day, to help with any issues.
Customer service email (service@topuppoint.store) – Customers can send an email describing their issue, and the support team will respond as soon as possible.
2. Disclaimer: When TopUpPoint.store is Not Responsible for Issues
Sometimes, the system may not work properly due to certain uncontrollable circumstances. In these cases, TopUpPoint.store is not responsible for any damages or losses. Here’s what that means:
Scheduled Maintenance – If the website needs updates or repairs, there might be a temporary service interruption. The company will inform users about this in advance on the website.
Telecommunication Failures – If there are internet or network issues (such as a major service outage), data transmission may fail, causing problems with payments or order processing.
Force Majeure (Uncontrollable Events) – Situations like natural disasters (e.g., earthquakes, floods, typhoons), war, terrorist attacks, or power outages may affect operations. These are beyond the company’s control, so it cannot be held responsible for any disruptions.
Service Interruptions from External Factors – Sometimes, hacker attacks, telecommunication failures, or third-party payment issues can disrupt transactions. If these problems occur, the company will work to resolve them but is not liable for losses.
National Holidays – If there are service delays during national holidays, the company will inform customers in advance by posting updates on the website.
Final Note
This policy ensures that customers know what to expect in case of payment or delivery problems. While TopUpPoint.store will do its best to provide reliable service, certain issues (like maintenance, network failures, or natural disasters) may be beyond its control. Customers are encouraged to stay informed via the website and contact support if needed.